Privacy Policy

MP Property Agents (MPPA (Vic) Pty Ltd, ABN 87 634 207 471) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following types of personal information:

• Name, email address, phone number and postal address;
• Property preferences, search criteria and inquiry details;
• Identification documents required for tenancy or sales transactions;
• Financial information relevant to a transaction (e.g. proof of funds, rental references);
• Property ownership and tenancy records;
• Correspondence with us (emails, messages, call notes);
• Technical data such as IP address, browser type and pages visited on this website.

2. How we collect it

We collect personal information directly from you when you:

• Submit an inquiry, appraisal request or contact form on this website;
• Register interest in a property, attend an inspection or apply for a tenancy;
• Engage us to sell, lease or manage a property;
• Communicate with us by phone, email or in person.

We may also receive information from third parties such as referrers, mortgage brokers, tenancy databases, government agencies, and listing portals (realestate.com.au, Domain).

3. Why we collect it

We use personal information to:

• Provide real estate sales, leasing, property management and owners corporation services;
• Respond to inquiries and match you with suitable properties;
• Conduct property appraisals and market reports;
• Process applications, contracts and payments;
• Comply with our legal and regulatory obligations;
• Improve our website and services.

4. Disclosure to third parties

We may disclose your personal information to:

• Property owners, prospective buyers or tenants, where relevant to a transaction;
• Listing portals such as realestate.com.au and Domain;
• Service providers (PropertyMe, hosting, IT, payment processors, conveyancers, solicitors);
• Tenancy reference databases and credit reporting bodies (where applicable);
• Government, regulatory or law enforcement agencies, where required by law.

Some service providers may store data outside Australia. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

5. Recording of calls and meetings

From time to time we may record telephone calls, video meetings or in-person discussions for note-taking, training, dispute-resolution and quality-assurance purposes. Where we do so, we will let you know at the start of the interaction. Recordings are stored securely and accessed only by authorised personnel.

6. Cookies and analytics

This website uses cookies and similar technologies to remember your preferences, measure traffic and improve performance. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure hosting, access controls and staff training. No system is completely secure, and you provide your information at your own risk.

8. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period and may need to verify your identity first.

9. Complaints

If you believe we have breached your privacy, please contact us in writing. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the "Last updated" date.

11. Contact us

MP Property Agents
Suite 516 Level 2, UL40, 1341 Dandenong Road, Chadstone VIC 3148
Phone: 03 8564 8568
Email: info@mpproperty.com.au